Refund policy

Return and Refund Policy
We support returns, exchanges, or refunds in the following situations:
①Non-delivery/Lost Package: If the delivery time exceeds the estimated timeframe, please contact our customer service team. We will verify the logistics information within 48 hours. For orders confirmed as lost, you may choose between a free reshipment or a full refund.
②Damaged shoe box/scuffed shoes: Please take clear photos within 48 hours of receipt to document the condition of the damaged footwear, packaging, and outer shipping carton. We will provide partial compensation or a free replacement for items damaged during transit or found to be defective.
③Incorrect size/style shipped: If an incorrect item is shipped due to our error, we will cover the return shipping costs.